Privacy Policy
On this page
1. Who we are
"We," "us," and "Dentic Denver Auto Hail Repair" refer to Dentic Denver Auto Hail Repair, LLC, a paintless dent repair business based in Denver, CO 80202 and serving all of Colorado. This policy explains how we handle information collected through our website, phone calls, text messages, in-shop visits, and any online forms you submit to us.
2. Information we collect
We collect information you give us directly and a small amount of information automatically when you use our website.
Information you give us
- Your name, phone number, and email address
- Vehicle details (year, make, model, VIN if needed for a claim)
- Photos of your vehicle damage that you send to us
- Insurance policy information needed to file or process a claim
- Address and ZIP code if you request free pickup & delivery
- Notes you include in the contact form about your damage or situation
Information collected automatically
- Basic technical data from your browser (device type, screen size, referring page)
- Aggregated, anonymous traffic data through standard web analytics
- Cookies and similar technologies — see Section 6
3. How we use your information
We use the information you give us to:
- Respond to your inspection request and provide a written quote
- File and follow up on an insurance claim on your behalf, if you ask us to
- Schedule pickups, deliveries, and repair appointments
- Send you status updates by call, text, or email about your repair
- Process payments and provide receipts or invoices
- Honor warranty service requests on past repairs
- Improve our website and customer experience
- Comply with applicable laws and resolve disputes
4. Text messages & SMS consent
If you opt in to text-message communication — by checking the SMS-consent box on a form, replying to a text we send, or otherwise affirming consent — we may send you messages about your specific estimate, claim, or repair.
Standard message and data rates may apply depending on your wireless plan. Message frequency varies based on the status of your repair. You may opt out at any time by replying STOP to any text from us; we will confirm the opt-out and stop sending non-essential messages. Reply HELP to any message for assistance, or call us at (720) 310-6313.
Opting out of texts will not affect your ability to use our services. Mobile phone numbers and SMS opt-in records are kept solely for our use and are not shared with third parties for their own marketing purposes.
5. When we share information
We do not sell your personal information. We share it only in the situations below:
- Insurance carriers and adjusters — when you ask us to file or supplement a claim, we share the information needed to process it (your contact info, vehicle details, photos, and our written estimate)
- Service providers we hire — limited information is shared with vendors that help us run the business (such as billing software, scheduling tools, the tow / pickup driver assigned to your vehicle, and parts suppliers when applicable)
- Legal compliance — when required by law, subpoena, court order, or to protect our rights, customers, or property
- Business changes — if Dentic Denver Auto Hail Repair is sold or merged, customer records may transfer to the new owner under the same privacy protections
6. Cookies & analytics
Our website uses a small number of cookies and standard analytics tools to understand how visitors find and use our site. These tools may capture aggregated information such as the pages you visited, how long you stayed, and what device you used. They do not identify you personally to us.
You can disable cookies in your browser settings. Doing so will not break the basic functionality of our site, though some convenience features may behave differently.
7. How we protect your data
We use commercially reasonable safeguards to protect the information you give us, including encrypted connections (HTTPS) on our website, access controls on internal systems, and limiting employee access on a need-to-know basis. No system is perfectly secure, but we take this seriously and respond promptly to any concern you raise.
8. Your privacy rights
Depending on where you live, you may have the right to:
- Ask for a copy of the personal information we have about you
- Ask us to correct information that is inaccurate
- Ask us to delete information we no longer need
- Opt out of marketing communications at any time
- Withdraw consent for SMS or email messages
To make a request, contact us using the information in Section 12. We will verify your identity before responding and reply within a reasonable timeframe required by applicable law.
9. How long we keep records
We keep customer records for as long as needed to provide service, honor warranties, and meet our recordkeeping and tax obligations. Repair records are typically retained for at least seven years to support warranty claims and any insurance disputes that may arise.
10. Children's privacy
Our services are not directed at children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, contact us and we will remove it promptly.
11. Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top. If we make a material change, we'll provide a more prominent notice (such as an email or website banner) before it takes effect.
12. Contact us
Questions about your information, this policy, or a request to exercise your rights? Reach us at:
- Phone / text: (720) 310-6313
- Email: [email protected]
- Mail: Dentic Denver Auto Hail Repair, LLC · Denver, CO 80202